legal.termsSubtitle
Glaze Terms of Service
These Terms of Service ("Terms of Service" or "ToS") are intended to govern and define the relationship between you and Nation A ("Company," "we," "our" or "us"), including any and all matters related to rights, obligations, liabilities, requirements for membership and miscellaneous in relation with the "Glaze" service provided by us.
Article 1. Definition
The terms used in the ToS shall be defined as follows:
The term "Member" (also sometimes referred to as "you" or "your") refers to an individual who signs up to or has enrolled for membership on Glaze in accordance with the procedure as stipulated by the Company.
The term "Services" collectively refers to any and all services provided by the Company regardless of the device on which they are arranged, including but not limited to personal computers (PCs), televisions, handheld devices, various wired and wireless devices such as telecommunication equipment.
The term "User" refers to all persons who use the website and services owned by the Company, regardless of whether or not they have signed up, including Members and visitors.
The term "App" refers to the Glaze Mobile Application provided by the Company.
The term "Pulse" refers to virtual currency (points) that a Member may purchase through paid transactions and use within the Service.
The term "Content" refers to all forms of materials created by a Member within the Service, or provided by the Company, including but not limited to AI-generated conversations, images, audio, and video.
Other terms not separately defined in the ToS shall be as set forth in the applicable laws, regulations, and general practice.
Article 2. Effect of ToS and Operating Policies
These ToS shall take effect when the Member agrees to the ToS.
Matters not stipulated in these ToS shall be governed by the relevant laws and regulations, including but not limited to "Act on the Regulation of Terms and Conditions," "Act on Promotion of Information and Communications Network Utilization and Data Protection, etc." ("IP Network Act"), "Framework Act on Consumers," "Act on the Consumer Protection in Electronic Commerce," "Framework Act on Electronic Documents and Transactions" and "Personal Information Protection Act," as well as the Company's Operating policies.
Company may establish and operate Member Operating Policy for details related to the ToS, and such Operating Policy shall apply to Members addition to these ToS.
In the event the Company establishes or amends operating policies that result in substantial changes to the rights or obligations of Members, or that have the same effect as amending the Terms, the Company shall follow the procedures set forth in Paragraphs 3 and 4 of this Article. However, in cases where the operating policies fall under any of the following subparagraphs, notice through public announcements shall suffice:
Where minor matters unrelated to the rights or obligations of Members are established or amended;
When the operating policy is newly established or modified to the extent that its provisions are not essentially different from those set forth in these ToS and sufficiently foreseeable to the Members.
Article 3. Subscription
An Individual who intends to sign up to use the Glaze Service shall submit the prescribed application form as set forth by the Company, and then read these ToS and agree to the se terms. In this case, the Company may refer to an accredited institution to verify the Member's identity.
Company may not accept or refuse enrollment of the application falling under any of the following:
Where the applicant is a child under the age of fourteen (14);
Where the application for membership contains false information, omissions, or errors in the required information. However, if the applicant supplements the required information or corrects the errors and reapplies, registration shall be permitted;
Where the applicant has previously lost membership due to violation of these Terms and reapplies for membership.
A Member shall promptly update his or her information if the information provided at the time of registration or later modified through information changes becomes inaccurate. The Company shall not be liable for any issues arising from failure to update such information, unless caused by the Company's intent or gross negligence.
Article 4. Management of Personal Information
A Member shall keep their personal information safe and confidential. You are solely responsible for any liability or damages resulting from your failure to maintain confidentiality or prohibit unauthorized use, for example, if you disclose your personal information to or allow a third party to use in the Services.
A Member shall not use, for purposes other than those for which it was provided, nor arbitrarily alter, the personal information of other Members acquired from the Company or obtained during the use of the Service. Under no circumstances shall such personal information be disclosed or provided to any third party without the consent of the relevant Member, regardless of the purpose, and the Member must ensure thorough management to prevent the loss or leakage of such personal information.
A Member shall not acquire personal information of the Company or other Members through false statements or other unlawful means or methods, nor shall the Member use any acquired personal information for profit-making or other unlawful purposes, or provide it to any third party.
Notwithstanding Paragraph 1 above, if a Member's personal information is not properly managed due to reasons attributable to the Company, the Company shall be responsible for any issues arising therefrom.
Article 5. Our Privacy Policy
The term "personal information" referred to herein is information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, regardless of the format, including but not limited to oral statements, documents, and files.
To protect the personal information of Members, the Company complies with the provisions of relevant laws and regulations such as the Personal Information Protection Act, and establishes and operates a "Privacy Policy" regarding the Members' rights and the processing of personal information.
Article 6. Services
The Services provided by the Company include the followings:
Conversation with the AI Companion;
LLM models and response for the AI Companion; and
Feature for creating a Virtual Human.
AI conversations and outputs generated within the Service are of a fictional nature and shall not be construed as factual, nor as the opinions or promises of the Company.
The Service is provided on the premise of non-commercial and personal use. It shall not be used for profit-making, advertising, or resale purposes without the prior consent of the Company.
The Company shall endeavor to provide the Service continuously and without interruption, except in cases of business or technical difficulties. However, for purposes of service quality improvement, including regular system inspections or upgrades, the Company may temporarily suspend the provision of the Service after prior notice or notification to Members.
The Company may add, suspend or otherwise revise all or part of the Services from time to time due to internal or external changes in the environment or Company policies, with the prior written notice of details, including but not limited to the detailed revisions, reasons for revision and effective date.
Article 7. Suspension of Services
The Company may temporarily suspend all or part of the Services if the Company is unable to provide the Services due to force majeure events or other events beyond its control, including but not limited to technical failures (including breaches caused by external factors such as malicious cyberattacks), external circumstances not attributable to the Company (such as emergency blackout or system failure caused by telecommunication service providers), or natural disasters.
Where requests are made by investigative agencies or courts, or decisions or requests are issued by the Korea Communications Standards Commission or other relevant public authorities, the Company may suspend the Service or take similar measures without prior notice to Members, and shall inform Members of the reasons after the conclusion of such procedures.
The Company shall not be liable for any damages or losses incurred by the Members if the Company suspends the Services pursuant to the preceding Paragraphs 1 and 2.
In the event that the Company, or a merged company in the case of a merger, is unable to continue providing the same Service due to reasons such as business deterioration or merger with another company, the Company shall make efforts to prevent Members from incurring damages by notifying them in advance of the suspension of the Service and any follow-up measures.
Article 8. Obligations of Members
When using the Glaze Service, Members shall not engage in any of the following acts:
Registering false information when applying for membership or modifying membership information;
Misappropriating another person's information;
Impersonating the Company, its operators, employees, or affiliates, or misappropriating related information;
Altering information posted by the Company;
Posting or transmitting to others any material containing software viruses, computer code, files, or programs that may disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment;
Without the prior consent of the Company, attempting or completing membership registration using automated means (such as macros, bots, spiders, or scrapers), collecting, processing, or distributing information obtained through the Service, using the Service in a manner inconsistent with the intent of its provision, or engaging in any act intended to circumvent the Company's measures to prevent abuse of the Service;
Registering or disseminating materials infected with computer viruses that may interfere with or threaten the stable operation of the Service;
Infringing upon the intellectual property rights of the Company or any third party, including copyrights, trade secrets, and patents;
Harassing, threatening, defaming, or interfering with the business of the Company, other Members, or any third party;
Disclosing or posting obscene, violent, or otherwise socially unacceptable information contrary to public order and morals;
Using AI-generated outputs for political agitation, incitement of social conflict, or unlawful purposes;
Acquiring another user's information through hacking;
Using the Service for profit-making, business, advertising, or political activities without the Company's consent;
Engaging in any other unlawful acts that violate applicable laws or socially unacceptable acts contrary to public morals or established social norms.
In particular, when creating a virtual avatar, the Members shall not engage in any act that defames the reputation of a third party, nor engage in unfair competition by unauthorized use of the name, likeness, voice, signature, or other marks corresponding to personally identifiable information, which are widely recognized in Korea and have economic values under Article 2, Item 1 of the "Unfair Competition Prevention And Trade Secret Protection Act."
If a Member engages in any of the acts set forth in Paragraphs 1 or 2 above (hereinafter, the "Prohibited Acts"), the Company may, depending on the severity of the violation, take appropriate measures such as suspension of service use, revocation of membership, or filing a report with investigative authorities.
If a Member engages in any of the acts set forth in Paragraphs 1 or 2 above and thereby causes damage to the Company, other Members, or third parties, the Member shall be liable for compensation. In such cases, the Company shall not be liable unless such damage was caused by its intent or gross negligence.
Article 9. Restriction of Use
During the Company's investigation of a Member's violation of the "Obligations of Members" under these Terms, if the relevant account is found to be directly or indirectly involved in such violation, or if deemed unavoidable to protect the rights and interests of other Members and maintain order in the Service, the Company may temporarily suspend the use of such account.
If a Member violates ### Article 8 (Member Obligations) of these Terms or interferes with the normal operation of the Service, the Company may, after prior notice, restrict the Member's qualifications or suspend the Member's use of the Service for a specified period.
Notwithstanding the preceding paragraph, if a Member commits any act in violation of applicable laws, including but not limited to the provision of illegal programs and disruption of operations in violation of the Copyright Act, illegal communications and hacking in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., distribution of malicious programs, unauthorized access exceeding granted permissions, or unfair competition acts under the Unfair Competition Prevention and Trade Secret Protection Act, the Company may immediately and permanently suspend the Member's use of the Service.
If a Member does not log in for more than one (1) year, the Company may restrict the use of the Service to protect the Member's information and enhance operational efficiency.
If a Member objects to the Company's restriction of use pursuant to this Article, the Member shall submit a written objection, by email or by an equivalent method, specifying the grounds for objection, within fifteen (15) days from the date of receiving notice of the restriction. The Company shall respond to the Member's objection in writing, by email, or by an equivalent method, within fifteen (15) days from the date of receipt, and take appropriate measures based on the content of the response. However, if it is difficult to provide a response within such fifteen (15) days, the Company shall notify the Member of the reason for the delay and the expected schedule for handling the matter.
Article 10. Deletion or Restriction of Use of AI Avatars
The Company may, when deemed necessary, pre-monitor or delete content generated by Members, and shall not bear any obligation to provide separate compensation in relation thereto.
If the content of an AI character created by a Member falls under any of the following, the Company may delete the relevant posting or restrict, suspend, or revoke the Member's qualifications:
Content that slanders or defames another Member or a third party;
Content that disseminates obscene material, profanity, or other information, text, images, or symbols in violation of public order and morals;
Content deemed to be related to criminal conduct;
Content that infringes upon the copyrights or other rights of other Members or third parties;
Content of a religious or political nature that may cause disputes, where such disputes are determined to interfere with, or likely to interfere with, the Company's business operations;
Content that infringes upon the privacy or personal information of others, or damages their reputation;
Content that repeatedly posts identical or substantially similar material in a manner contrary to the purpose of posting;
Content that contains unnecessary or unauthorized advertisements or promotional materials;
Any other content deemed inappropriate for posting by the Company.
Where another Member or a third party takes civil or criminal legal action (such as filing a complaint, requesting an injunction, or instituting a damages lawsuit) against a Member or the Company on the grounds of infringement of legal rights caused by a Member's posting, and simultaneously requests the deletion of the related posting, the Company may temporarily restrict access to, or suspend the right to modify or delete, the relevant posting until the outcome of such legal proceedings is determined (e.g., indictment by the prosecutor, court-ordered injunction, or judgment awarding damages).
Article 11. Posting and Amendment
The Company shall post these Terms on the initial screen of the App or website so that Members can easily access them.
The Company may amend these Terms when necessary, to the extent that such amendment does not violate applicable laws and regulations.
Where the Company amends these Terms pursuant to Paragraph 2, the Company shall announce the amended contents and the effective date at least seven (7) days prior to the effective date. However, if the amendment materially affects the rights or obligations of Members, or is otherwise unfavorable to Members, such notice shall be provided at least thirty (30) days in advance, and the Company shall also provide individual notice to Members through their registered contact information.
Where the Company announces or notifies Members of the amendment pursuant to Paragraph 3, clearly informing them that "failure to express dissent prior to the effective date shall be deemed consent to the amended Terms," and a Member does not explicitly express dissent, the Member shall be deemed to have consented to the amendment, and the amended Terms shall apply together with these Terms.
In the event that the Member does not agree with the amendment, they are entitled to stop using the Service and request a refund from the Company.
The amended Terms shall take effect as of the effective date
Article 12. Cancellation
If the Member intends to cancel the membership, they may make a request for cancellation to the Company at any time; in such a case, the Company shall accept the request immediately in in accordance with the methods separately notified by the Company.
Where a Member withdraws from membership, the Member shall lose all rights to modify or delete any postings saved on the Company's Service. Accordingly, Members are advised to delete all postings they have created and published prior to withdrawing from the Service. However, if a work has been created through joint authorship, such work may remain stored on the Company's Service depending on the will of the co-author(s). Furthermore, if a work is preserved by third parties or has been reproduced without authorization and re-published, the Company shall take deletion or other necessary measures regarding such work upon the request of the actual rights holder..
If a Member has violated these Terms or applicable laws and regulations, the Company may, for the protection of other Members and for use as evidence at the request of courts, investigative agencies, or relevant authorities, retain the Member's account information after withdrawal of membership, to the extent permitted under applicable laws and regulations.
Article 13. Disclaimer
THE COMPANY SHALL NOT BE LIABLE FOR ANY SERVICE DISRUPTION RESULTING FROM REASONS ATTRIBUTABLE TO THE MEMBER, INCLUDING BUT NOT LIMITED TO FAILURE TO COMPLY WITH THESE TERMS, SERVICE USAGE METHODS, OR STANDARDS, OR DUE TO COMPUTER ERRORS.
THE COMPANY IS NOT OBLIGATED TO INTERVENE IN ANY DISPUTES ARISING FROM THE MEDIATION OF THE SERVICES BETWEEN MEMBERS OR BETWEEN MEMBER AND ANY THIRD PARTY, AND SHALL NOT BEAR ANY RESPONSIBILITY FOR DAMAGES RESULTING THEREFROM.
THE COMPANY SHALL NOT BE LIABLE FOR THE USE OF SERVICES PROVIDED FREE OF CHARGE UNLESS OTHERWISE PROVIDED BY APPLICABLE LAWS.
THE COMPANY SHALL BE RELEASED FROM LIABILITY IF IT IS UNABLE TO PROVIDE THE SERVICES DUE TO NATURAL DISASTERS, WAR, SERVICE SUSPENSION BY TELECOMMUNICATIONS CARRIERS, AUTHENTICATION FAILURE OF OPEN ID PROVIDED BY A THIRD PARTY, TECHNICAL DEFECTS THAT ARE DIFFICULT TO RESOLVE, OR OTHER FORCE MAJEURE EVENTS.
THE COMPANY SHALL BE EXEMPT FROM LIABILITY FOR SERVICE INTERRUPTIONS OR FAILURES CAUSED BY UNAVOIDABLE REASONS SUCH AS MAINTENANCE, REPLACEMENT, REGULAR INSPECTION, OR CONSTRUCTION OF PREVIOUSLY ANNOUNCED SERVICE FACILITIES.
MEMBERS SHALL BE RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA OR INFORMATION RESULTING FROM DOWNLOADING OR ACCESSING SPECIFIC PROGRAMS OR INFORMATION THROUGH THE COMPANY'S SERVICE AT THEIR OWN DISCRETION.
THE COMPANY SHALL NOT BE LIABLE FOR ANY ISSUES ARISING FROM SECURITY PROBLEMS RELATED TO A MEMBER'S COMPUTER ENVIRONMENT OR FROM INCIDENTS BEYOND THE COMPANY'S MANAGEMENT, INCLUDING NETWORK HACKING THAT CANNOT BE DEFENDED AGAINST WITH CURRENT SECURITY TECHNOLOGY, PROVIDED THAT SUCH ISSUES ARE NOT ATTRIBUTABLE TO THE COMPANY.
THE COMPANY DOES NOT WARRANT OR ASSUME RESPONSIBILITY FOR THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY OR RELIABILITY OF ANY INFORMATION PROVIDED BY THE SERVICES, AND BEAR NO RESPONSIBILITY FOR DELETION, FAILURE TO STORE, MISDIRECTION, OR PROVISION OF INFORMATION ON THE WEBSITE. THE COMPANY IS NOT RESPONSIBLE FOR THE RELIABILITY, ACCURACY, COMPLETENESS AND QUALITY OF ANY INFORMATION, MATERIALS, OR FACTS POSTED OR TRANSMITTED BY MEMBERS WITHIN THE SERVICES OR ON THE WEBSITE.
THE COMPANY SHALL NOT BE LIABLE FOR ANY FAILURE OF MEMBERS TO ACHIEVE THE EXPECTED BENEFITS FROM USE OF THE SERVICE, NOR FOR ANY DAMAGES ARISING FROM THE MEMBER'S SELECTION OR USE OF THE SERVICE.
THE COMPANY IS NOT OBLIGATED TO SCREEN THE MEMBERS' POSTS OR THE AVATARS CREATED BY THE MEMBERS BEFORE REGISTRATION OR REVIEW THE CONTENTS OF THE POSTS AT ANY TIME, AND BEAR NO RESPONSIBILITY FOR THE RESULTS THEREFROM.
THE COMPANY MAY LIMIT THE HOURS OF USE OF THE SERVICES DEPENDING ON THE SERVICES OR MEMBERS IN ACCORDANCE WITH APPLICABLE LAWS AND GOVERNMENT POLICIES, AND SHALL BE RELEASED FROM LIABILITY FOR ALL MATTERS RELATED TO THE SERVICES ARISING FROM SUCH RESTRICTIONS AND LIMITATIONS.
THE COMPANY DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR LEGALITY OF AI-GENERATED CONVERSATIONS OR OUTPUTS, AND SHALL NOT BE LIABLE FOR ANY RESULTS ARISING FROM MEMBER UTILIZATION THEREOF.
Article 14. Notices
Where it is necessary to notify all Members, the Company shall provide notice through the bulletin board of the App or website. However, where the matter is unfavorable to a Member, affects a Member's rights or obligations, or requires notification to a specific Member, the Company shall provide individual notice to the Member's registered contact information
Members shall ensure that the information registered at the time of membership registration or later modified through updates remains current. If a Member fails to do so and consequently does not receive the Company's notices, the Member shall bear all responsibility, unless such failure is due to the Company's intent or gross negligence.
Article 15 (Pulse Recharge and Refund Policy)
Members may recharge Pulses through payment methods designated by the Company (including credit card, App Store payment, web payment, etc.).
Pulses shall be credited to the Member's account immediately upon payment and shall remain valid for six (6) months from the date of recharge. Upon expiration of the validity period, Pulses shall lapse and shall not be refundable.
Pulses shall not be redeemable for cash. However, refunds shall be permitted in cases where grounds for withdrawal of subscription arise as provided under the Act on the Consumer Protection in Electronic Commerce, etc., and other relevant laws and regulations.
If a minor makes a payment without the consent of his or her legal representative, the legal representative may request cancellation.
In the event of membership withdrawal or termination of the service agreement, any unused Pulses shall lapse and shall not be refundable.
Pulses may not be transferred, lent, or sold to others, and any transaction conducted in a manner not authorized by the Company shall be invalid
Article 16. Dispute Resolution and Jurisdiction
If a dispute arises between the Company and the Member in relation with any matter not stipulated in these ToS or the ToS, dispute shall be settled by amicable negotiation therebetween, and if no agreement is reached, it shall be governed by relevant laws and general customs.
In the event of the dispute that cannot be resolved in accordance with the preceding Paragraph 1, or if a lawsuit is filed regarding a dispute arising from the use of the Services provided by the Company, the jurisdiction of the court shall be governed by the jurisdictional provisions of the Civil Procedure Law.
[Addendum]
The ToS shall be effective from 1st September., 2025.